Return, Exchange
& Refund Policy
At Exaltum, we are committed to delivering the right products in excellent condition. Every order undergoes quality checks before dispatch to ensure accuracy and customer satisfaction.
Please read carefully before placing an orderAt Exaltum, we are committed to delivering the right products in excellent condition. Every order undergoes quality checks before dispatch to ensure accuracy and customer satisfaction. Please read our policy carefully before placing an order.
01
Reporting an Issue
If you receive an incorrect product, please notify us within 48 hours of delivery.
You can contact us through:
To help us verify your request, please provide:
Requests raised after 48 hours of delivery may not be considered for exchange.
02
Exchange Eligibility
We offer an exchange only in the following situation:
- You receive a product that is different from the product you ordered.
Once our team verifies the issue, we will arrange a replacement of the correct product at no additional cost.
03
Verification Process
After receiving your request, our team will review the details within 24–48 working hours.
If required, we may request additional information or images to verify the claim. Once approved, you will receive confirmation via email or WhatsApp regarding the exchange process.
04
Exchange Process
- A pickup will be arranged from your location.
- Please keep the product unused and in its original packaging.
- Once the incorrect product is collected, the correct product will be dispatched.
- You may be requested to ship the product to our designated address.
- Detailed shipping instructions will be shared by our support team.
- Upon receipt and verification of the product, we will dispatch the correct item.
05
No Return Policy
Exaltum does not accept returns for any of the following reasons:
- Change of mind
- Incorrect size selection by the customer
- Personal preference or dissatisfaction
- Delay in delivery due to courier services
- Any reason other than receiving a wrong product
06
No Refund Policy
Exaltum follows a strict no-refund policy.
Refunds will not be provided for any order once it has been processed, shipped, or delivered. The only resolution available for eligible cases is an exchange for the correct product when an incorrect item has been delivered.
07
Non-Exchangeable Situations
Exchange requests will not be accepted in the following cases:
- Requests raised after 48 hours of delivery
- Products that have been used, washed, altered, or damaged after delivery
- Missing original packaging or tags (where applicable)
- Failure to provide sufficient proof of receiving the incorrect product
08
Customer Responsibilities
To ensure a smooth resolution process:
Record an unboxing video when opening your package.
Check your order immediately upon delivery.
Retain the product, packaging, invoice, and shipping label until the issue is resolved.
These steps help us validate claims quickly and process exchanges efficiently.
09
Our Commitment
We're here to make it right.
At Exaltum, customer satisfaction is important to us. While we maintain strict quality and dispatch checks, we understand that errors can occasionally occur. If you receive a product different from what you ordered, we will work promptly to provide the correct replacement and ensure a seamless experience.
Have an issue with your order?
Reach out within 48 hours of delivery and we'll resolve it.